Joseph Squeed, President Sales & Marketing, AMBRO Manufacturing
Customer | 2/22/2018
ShopWorks is full of bugs. The software was designed on a platform called Filemaker, which itself has many limitations and quirks that cause ShopWorks to have the same. It is so bloated with features and has the absolute worst interface you've ever seen on any software. Because the software has grown in capabilities over time, things were "bolted" on and other things bolted on to those and so on and so forth. As a result, features are buried and almost impossible to find. It is the least intuitive software we have ever used. Also, permissions are a nightmare. The software will allow you to do anything, which is the problem because it allows you to constantly make mistakes. Data gets "orphaned" so you can miss jobs all together because they go into this place that we've stated calling "ShopWorks Never Never Land". If you make one small mistake or forget to check one box, your order can go into limbo and not get produced. ShopWorks offers a work around for everything, but the problem is, when you pay $20,000 for software, you expect that there shouldn't be a need for a work around. After 3 weeks we asked the owner for a refund and to return the software, he refused, and held up the contract saying we signed it and there is nothing he can do. We could never recommend this software to anyone.